It¡¯s been a busy couple of weeks here since the launch of Aion gold. The post-launch period of many games means that you have time for a bit of rest. After an MMO launches however, your job is just beginning.
Recently, aion released a lot of information on the sales and success of Aion gold in respect to Europe and North America, and also globally. They are off to a very, very respectable start.
They are constantly delighted that so many of you purchased and are now playing Aion. Shortly after Aion gold launch they experienced longer queue times than they would have liked. They reacted by working immediately on a server transfer system. However, the server transfer they began to implement was a rush job, and they are not happy with the result. As it currently stands, transferring characters is a manual process that would shift a significant percentage of our customer service staff members¡¯ focus from issues like real money transfers/trading (RMT) and botting that they feel should take priority.
It¡¯s a difficult decision, but they are delaying the deployment of their server transfer system until they can do it right for aion gold. They will eventually honor our promise to give eligible players the opportunity to transfer for free, but they¡¯re shooting to implement transfers in the first half of 2010, though they don¡¯t have a specific deadline for you.
Moving on to much more positive news, in the past week they deployed a new patch to address a CryEngine.dll crash that they¡¯ve seen reported commonly. (If you¡¯re still seeing this issue, please report it in their tech support forums.) |